Privacy Policy

Love My Skin Privacy Policy

Last updated: October 10, 2025 (Revised 2025 for compliance)

This Privacy Policy explains how Love My Skin (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from www.lovemyskin.co.za (“Site”) or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue using our services.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account login details (if you create an account)

  • Order details and payment confirmation

  • Customer service correspondence

We do not store credit card numbers. All payments are processed securely through our payment partners (Shopify Payments or third-party gateways).

1.2 Information Collected Automatically

When you browse our website, we automatically collect:

  • IP address

  • Device and browser type

  • Pages visited

  • Time spent on the Site

  • Referring website

  • Cookie and tracking information

This helps us optimise our store and improve user experience.

1.3 Information from Third-Party Partners

We may receive limited information from:

  • Shopify (e-commerce platform)

  • Payment processors (for payment confirmation only)

  • Courier services (for delivery updates)

  • Analytics and marketing platforms (Google, Meta, email providers)

This data is used only to complete your order or to improve our services.

2. How We Use Your Information

We use your information to:

✔ Provide and fulfil orders

  • Process payments

  • Ship your order

  • Send order updates

  • Facilitate returns or exchanges

✔ Customer support

  • Respond to your questions or concerns

✔ Improve our website

  • Analyse usage patterns

  • Enhance functionality and performance

✔ Marketing communication (only with your consent)

  • Email newsletters

  • Promotions or product updates
    You may unsubscribe at any time.

✔ Legal or security purposes

  • Prevent fraud

  • Comply with laws and regulations

3. How We Share Your Information

We only share your information with trusted partners necessary to operate our business:

Trusted third-party service providers

  • Shopify (store platform)

  • Payment gateways

  • Email marketing providers

  • Courier partners

  • Analytics or ad platforms (Google Analytics, Meta Pixel)

Each provider is required to protect your information and use it only for the purpose of providing their service.

We never sell your personal information.

4. Cookies and Tracking

Our Site uses cookies and similar technologies to:

  • Enable essential functionality

  • Remember your cart

  • Improve website performance

  • Personalise ads

You may disable cookies via your browser settings, though some features may not function as intended.

For detailed Shopify cookie info:
https://www.shopify.com/legal/cookies

5. Data Security

We take data protection seriously and use:

  • HTTPS/SSL encryption

  • Secure payment gateways

  • Restricted data access

  • Shopify’s secure infrastructure

No system is completely impenetrable, but we take all reasonable steps to protect your information.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Maintain accurate business records

You may request deletion of your data at any time (see Section 7).

7. Your Rights (POPIA)

Under South African data protection laws, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data (where legally permissible)

  • Object to marketing communications

  • Withdraw consent at any time

To exercise these rights, email us at hello@lovemyskin.co.za.

We may require proof of identity to protect your information.

8. Children’s Privacy

Our services are not intended for children under 18.
We do not knowingly collect information from minors.
If a minor has provided us with their information, please contact us to request deletion.

9. International Transfers

Our store is hosted on Shopify, which may store or process data outside of South Africa.
All international transfers follow Shopify’s strict compliance and security standards.

10. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy practices.
We recommend reviewing each external site’s policies before providing any information.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements.
The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Love My Skin
📍 6 Mahe Beat, St Francis Bay, South Africa, 6312
📧 hello@lovemyskin.co.za
📞 +27 82 572 8472