Terms of service

TERMS OF SERVICE

Last Updated: November 2025

Welcome to Love My Skin.
These Terms of Service (“Terms”) govern your use of our website www.lovemyskin.co.za (“Site”) and the purchase of any products or services from us (“Services”). By accessing our website or purchasing from us, you agree to these Terms.

If you do not agree with these Terms, please do not use our Site or Services.

1. ABOUT US

The Site is owned and operated by:

Love My Skin
6 Mahe Beat, St Francis Bay
South Africa, 6312
Phone: +27 82 572 8472
Email: hello@lovemyskin.co.za

We sell skincare and wellness products online through our Shopify-managed store.

2. ELIGIBILITY

By using our Site, you confirm that:

  • You are at least 18 years old, OR

  • You have parental consent to use this Site and make purchases.

You agree to use our products and Services for lawful purposes only.

3. ONLINE STORE TERMS

You agree not to:

  • Use our products for any illegal purpose

  • Violate any applicable laws

  • Transmit malware, viruses, or malicious code

  • Interfere with or disrupt our Services

Any breach of these Terms may result in immediate termination of your access to the Site.

4. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your non-payment data may be transferred unencrypted over networks.
Payment information is always encrypted through Shopify’s secure payment processing systems.

You agree not to reproduce, duplicate, copy, sell, or misuse any part of our Services without written permission.

5. PRODUCT INFORMATION

We do our best to display product information accurately, including:

  • Product descriptions

  • Pricing

  • Colours

  • Images

However:

  • Colours may vary between screens

  • Product availability may change

  • Prices may change without notice

Some products may only be available online.

All purchases are subject to our Refund Policy:
https://www.lovemyskin.co.za/policies/refund-policy

6. ACCURACY OF BILLING & ACCOUNT INFORMATION

You agree to:

  • Provide accurate and complete account information

  • Keep your information updated, including email address and payment details

We may cancel or limit orders that:

  • Appear fraudulent

  • Use the same address and payment details repeatedly

  • Are placed by resellers or distributors

If an order is modified or cancelled, we will contact you using the details you provided.

Refund details: https://www.lovemyskin.co.za/policies/refund-policy

7. PRICING & SERVICE MODIFICATIONS

Prices may change without prior notice.

We reserve the right to modify or discontinue any product or Service at any time.
We shall not be liable to you for any modification, price change, suspension, or discontinuation.

8. OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or services (e.g., payment gateways, courier tracking). These are offered “as is” without warranties.

Your use of these tools is entirely at your own discretion.

9. THIRD-PARTY LINKS

Some products, content, or links on our Site may direct you to third-party websites.
We are not responsible for:

  • The content of third-party sites

  • Their policies or practices

  • Loss or damages caused by third-party products or services

You should review their policies before using those sites.

10. USER COMMENTS, REVIEWS & FEEDBACK

If you send us comments, suggestions, reviews, or feedback, you grant us permission to:

  • Publish

  • Edit

  • Copy

  • Distribute

  • Translate

…your content without compensation.

You agree that your submissions will not:

  • Violate third-party rights

  • Contain harmful or unlawful content

  • Include viruses or malware

We are not responsible for comments posted by you or others.

11. PERSONAL INFORMATION

Your personal information is governed by our Privacy Policy:
https://www.lovemyskin.co.za/pages/privacy-policy

12. ERRORS, INACCURACIES & OMISSIONS

Occasionally there may be:

  • Typos

  • Pricing errors

  • Description inaccuracies

  • Availability issues

We reserve the right to correct these at any time, even after an order is placed.

We are not obligated to update Site information except where legally required.

13. PROHIBITED USES

You may not use the Site to:

  • Break any local or international laws

  • Harass, harm, abuse, or discriminate

  • Upload malicious code

  • Collect personal information of others

  • Spam or phish

  • Interfere with security features

  • Post false or misleading information

Violation may result in account termination.

14. DISCLAIMER OF WARRANTIES

We do not guarantee that:

  • Our Site will always be available

  • Services will be error-free

  • Results will meet your expectations

All products and Services are provided “as is” and “as available” unless otherwise stated.

15. LIMITATION OF LIABILITY

Love My Skin is not liable for:

  • Direct or indirect losses

  • Loss of profits or revenue

  • Loss of data

  • Any damages arising from use of our products or Services

Some jurisdictions do not allow limitations of liability; in such cases, our liability is limited to the maximum extent permitted by law.

16. INDEMNIFICATION

You agree to indemnify and hold Love My Skin, its employees, and partners harmless from any claims arising from your breach of these Terms or violation of any laws or third-party rights.

17. SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, the remainder will still be valid.

18. TERMINATION

You may terminate these Terms by stopping use of the Site.

We may terminate or suspend your access at any time for violations of these Terms.

19. ENTIRE AGREEMENT

These Terms, together with our policies, constitute the entire agreement between you and Love My Skin.

20. GOVERNING LAW

These Terms are governed by the laws of South Africa.

21. CONTACT INFORMATION

Questions about these Terms should be directed to:

Love My Skin
6 Mahe Beat
St Francis Bay, South Africa, 6312
Phone: +27 82 572 8472
Email: hello@lovemyskin.co.za