Refund policy
REFUND & RETURNS POLICY
Last updated: November 2025
At Love My Skin, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.
1. Return Eligibility
You may return products if:
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They are unopened, unused, and in their original packaging
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They are returned within 30 days of purchase
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You have proof of purchase (order confirmation or receipt)
Items not eligible:
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Open or used skincare
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Items returned after 30 days
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Products damaged due to customer handling
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Sale items (unless defective)
2. How to Request a Return
Email us at:
Include:
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Your name
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Order number
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Item(s) you want to return
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Reason for the return
We will provide the return instructions and return address.
3. Return Shipping Costs
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Customers pay return courier fees (unless the product was damaged or incorrect).
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We recommend using a tracked service.
4. Refund Processing
Once the return is received and inspected:
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You’ll receive an email confirmation
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Approved refunds are processed within 7–10 business days
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Refunds are made via EFT or the original payment method
Shipping fees are not refundable unless the product was defective or incorrect.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours:
📧 hello@lovemyskin.co.za
📞 +27 82 572 8472
Photos may be required to speed up resolution.
We will arrange a refund or replacement at no cost.
6. Exchanges
We only offer exchanges for damaged or incorrectly supplied items.
For all other cases, please request a refund instead.
7. Contact Details
Love My Skin
6 Mahe Beat
St Francis Bay, South Africa, 6312
📧 hello@lovemyskin.co.za
📞 +27 82 572 8472